— XYGLED Technology · Global Support —
Service Projects
XYGLED delivers end-to-end service support for every LED display project — from pre-sales engineering consultation to on-site installation, calibration, training, and lifetime maintenance.
30+
Years Experience
20K+
Global Projects
7x24H
Technical Support
150+
Countries Covered
— Category 01 —
Engineering Services
Engineering
Pre-Sales Engineering Consultation
XYGLED engineers work with you before purchase to design the optimal LED display solution — pixel pitch selection, cabinet layout, structural load calculation, and signal distribution planning.
- Pixel pitch recommendation based on viewing distance
- Cabinet quantity and layout calculation
- Power consumption and cabling plan
- Structural and weight load assessment
Engineering
On-Site Installation Guidance
XYGLED sends certified engineers to the project site to supervise and guide installation teams, ensuring structural integrity, correct wiring, and pixel alignment across the full display system.
- Cabinet mounting and alignment supervision
- Power and signal wiring verification
- Controller and processor configuration
- First-light commissioning and sign-off
Engineering
Display Configuration & Commissioning
Full system configuration service covering LED control software setup, receiving card mapping, brightness calibration, color temperature tuning, and remote management system deployment.
- Nova Star / Colorlight control system configuration
- Cabinet receiving card address mapping
- Brightness and gamma curve calibration
- Remote monitoring setup and handover
Engineering
Event Site Technical Support
XYGLED deploys dedicated engineers to high-profile live events, concerts, product launches, and exhibitions to provide on-site standby technical support throughout the event duration.
- Pre-event system check and rehearsal support
- Real-time monitoring during live broadcast
- Immediate on-site fault response
- Post-event system inspection and report
Need Service Projects for Your Project?
Submit a service request and our team will respond within 2 hours — 7 days a week, 24 hours a day.
— Category 02 —
Maintenance Service
Maintenance
Screen Calibration Service
XYGLED dispatches certified technicians to perform full-screen luminance and color calibration, restoring display uniformity after extended operation or module replacements.
- Point-by-point luminance uniformity correction
- Color temperature consistency calibration
- Grayscale gamma curve optimization
- Before/after calibration report with measurements
Maintenance
Periodic Inspection Service
Scheduled on-site inspection visits where XYGLED engineers conduct comprehensive health checks of the full display system — identifying potential issues before they cause downtime.
- Visual inspection of all cabinet and module connections
- Power supply voltage and current measurement
- Dead pixel and brightness uniformity check
- Inspection report with recommended actions
Maintenance
Module & Component Replacement
XYGLED provides original replacement LED modules, receiving cards, power supplies, and cabinet components with certified installation by XYGLED or authorized service partner technicians.
- Genuine XYGLED replacement parts guaranteed
- Same-batch module matching for color consistency
- Post-replacement calibration included
- Parts tracked under product serial number
Preventive Maintenance Contract
Periodic Inspection Service
Annual preventive maintenance agreement ensuring your LED display operates at peak performance year-round — includes scheduled visits, priority parts supply, and dedicated account engineer.
- 2× scheduled on-site inspection visits per year
- Priority spare parts supply within 5 business days
- Dedicated account engineer contact
- Annual performance report and recommendations
Need Service Projects for Your Project?
Submit a service request and our team will respond within 2 hours — 7 days a week, 24 hours a day.
— Category 03 —
Warranty / Use of Services
Warranty
Extended Warranty Program
XYGLED LED display products come with a standard warranty of at least 2 years. Extend your LED display protection beyond the standard period with XYGLED’s Extended Warranty Program — up to 5 years total coverage with priority support and faster parts response.
- Extend to 3 or 5 years total coverage
- Priority replacement parts within 3 business days
- Dedicated support engineer contact
Use of Service
User Manual & Software Access
XYGLED provides complete product documentation, control software downloads, firmware updates, and video tutorials through the XYGLED Support Portal — available 24/7 to all registered users.
- Full product manuals in English, Chinese, Spanish
- LED control software download (Nova Star / Colorlight)
- Firmware update notifications and downloads
- Video installation and operation tutorials
Need Service Projects for Your Project?
Submit a service request and our team will respond within 2 hours — 7 days a week, 24 hours a day.
— Category 04 —
Training Services
XYGLED Certified Engineer Program
Become an XYGLED Certified Engineer (ACE)
XYGLED’s engineer certification program trains and certifies AV integrators, system integrators, and technicians on XYGLED LED display installation, configuration, and service — building a trusted global partner network.
Training
Installation & Configuration Training
Hands-on technical training covering LED display mechanical installation, cabinet assembly, signal wiring, control system configuration, and software operation — delivered at XYGLED’s Shenzhen training center or online.
- Cabinet assembly and alignment techniques
- Receiving card configuration and mapping
- Nova Star / Colorlight software operation
- Parts repair
- XYGLED Certified Partner (ACP) credential
Training
Sales Engineer Training (ACP)
Product knowledge and sales enablement training for XYGLED’s authorized sales partners — covering full product lineup, application scenarios, competitive positioning, and proposal building skills.
- Complete XYGLED product line deep-dive
- pplication scenario and market positioning
- Competitive analysis and differentiation
- First-light commissioning and sign-off
Training
Online Training & Webinars
XYGLED’s online training platform delivers product knowledge, troubleshooting techniques, and new product launch webinars.
- On-demand video courses (self-paced)
- Monthly live product webinars
- New product launch training sessions
- Downloadable course completion certificates
Need Service Projects for Your Project?
Submit a service request and our team will respond within 2 hours — 7 days a week, 24 hours a day.
— Category 05 —
Troubleshooting
XYGLED Support Response Commitment
Troubleshooting
7×24H Remote Technical Support
XYGLED’s global support team provides round-the-clock remote troubleshooting via WhatsApp, email, video call, and remote desktop — covering display faults, software issues, and system configuration problems.
- WhatsApp instant response within 2 hours
- Video-guided remote diagnostics
- Remote software reconfiguration support
- Structural and weight load assessment
Troubleshooting
Fault Diagnosis Service
XYGLED engineers perform systematic remote or on-site fault diagnosis — isolating the root cause of display failures, signal loss, color anomalies, or power issues, and providing a written diagnosis report.
- Systematic fault isolation methodology
- Signal chain verification (source to module)
- Written fault diagnosis report with root cause
- Recommended repair plan and cost estimate
Troubleshooting
FAQ & Self-Service Knowledge Base
XYGLED’s comprehensive online knowledge base contains step-by-step troubleshooting guides, common fault solutions, software configuration tutorials, and video repair guides — searchable 24/7.
- 500+ troubleshooting articles by product
- Common fault code reference library
- Video repair and replacement guides
- Community forum for partner technicians
Troubleshooting
RMA — Return & Repair Service
For hardware failures requiring factory-level repair, XYGLED’s RMA service coordinates the return of defective components to Shenzhen for diagnosis, repair or replacement, and return shipping.
- Online RMA application with case tracking
- Factory-level repair or replacement within 10 days
- Repair report and test certificate provided
Need Service Projects for Your Project?
Submit a service request and our team will respond within 2 hours — 7 days a week, 24 hours a day.
Ready to Elevate Your Next Pro-AV Project?
Get in touch with XYGLED’s engineering experts today. Whether you need a customized interactive LED floor plan, a high-brightness outdoor digital billboard, or tailored OEM/ODM support, our 30-year veteran factory delivers precision visual solutions with direct-from-factory pricing and unmatched global compliance. Tell us your project requirements, and let’s secure your competitive edge.
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