— XYGLED Warranty & Care Program
Your Investment, Protected by XYGLED
Every XYGLED LED display ships with a manufacturer-backed limited warranty covering material and process defects — parts and labor included. Extend coverage with XYGLED Care for mission-critical installations, backed by a global service network across 150+ countries.
XYGLED Warranty Tiers
All tiers include genuine parts + XYGLED-certified repair centers
— Why It Matters —
6 Reasons XYGLED Warranty Works Harder
A warranty is only as good as the network behind it. XYGLED backs every claim with genuine parts, certified engineers, and a service footprint that reaches your site — not a call center.
Manufacturer-Backed Coverage
No third-party pass-through. XYGLED covers the full cost of parts and labor for material and process defects directly — no distributor markup or delayed approvals.
Genuine OEM Parts Only
Every replacement module, power supply, and receiving card is factory-certified and matched to your original display specification — never a generic substitute.
Global Service Network
Regional repair centers and certified engineers across 150+ countries mean your display gets serviced locally — not shipped back to a factory overseas.
Fast RMA Turnaround
Most standard claims are triaged within 24 hours and processed within days, with expedited parts shipping and on-site dispatch available for critical installations.
Transferable Coverage
Warranty coverage transfers with product ownership at resale, protecting the asset value of your display and simplifying due diligence for buyers.
Flexible Extension Options
Extend beyond the standard term with XYGLED Extended Care packages — up to lifetime limited pixel coverage on select fixed-install series.
— Warranty Tiers —
Three Levels of XYGLED Protection
Every XYGLED display starts with Standard coverage at no cost. Extend protection further with Extended Warranty or XYGLED Care, depending on how critical the deployment is to your business.
Standard
XYGLED Standard Limited Warranty
Included automatically with every product
- Full parts and labor coverage for material/process defects
- 1 year on cables and accessories
- 1 years on cabinets, PSU, and receiving cards*
- Free firmware and software updates
- Online technical support access
- RMA processing via regional service center
Extended Care
+1 to +3 years beyond the standard term
- All Standard Warranty benefits included
- Extend coverage 1–3 additional years by series
- Priority RMA queue and expedited parts shipping
- Annual preventive inspection included
- Unlimited remote diagnostic sessions
- Dedicated case reference and tracking
XYGLED Care
For mission-critical, permanent installations
- All Extended Care benefits included
- Lifetime limited coverage on LED module pixel defects
- On-site engineer dispatch for critical failures
- Dedicated support engineer and priority hotline
- Annual on-site inspection and calibration
- Consignment spare parts kit (eligible projects)
- Transferable with proof of original enrollment
*Coverage terms vary by product series and region — confirm exact terms at registration.
— Coverage Comparison —
Full Warranty Comparison by Tier
Compare all three coverage levels side by side to find the right fit for your deployment.
| Coverage Item | Standard | Extended Care | XYGLED Care |
|---|---|---|---|
| Parts & labor for defects | ✓ Included | ✓ Included | ✓ Included |
| Cabinet / PSU / receiving card term | 3 Years | Up to 6 Years | Lifetime (module pixels) |
| Cable & accessory term | 1 Year | 1 Year | 2 Years |
| Firmware & software updates | ✓ Free | ✓ Free | ✓ Free |
| RMA processing | Standard queue | Priority queue | Same-day priority |
| On-site engineer dispatch | — | Available (fee) | ✓ Included for critical faults |
| Preventive inspection | — | Annual | Annual + calibration |
| Dedicated account engineer | — | — | ✓ Included |
| Transferable with resale | ✓ Yes | ✓ Yes | ✓ Yes |
— What We Look For —
Partner Requirements
Covered Under Warranty
- Material and manufacturing process defects
- Dead or stuck LED pixels beyond the accepted defect threshold
- Power supply and receiving card failures under normal use
- Structural or cabinet defects present at delivery
- Firmware faults affecting normal operation
ASP — Gold Requirements
- Damage from misuse, abuse, or improper handling
- Unauthorized repairs, modifications, or third-party parts
- Damage from power surges, water, fire, or natural disaster
- Normal wear and tear or cosmetic wear over time
- Damage occurring during transport after delivery acceptance
— How It Works —
Filing a Warranty Claim
A straightforward path from reporting an issue to resolution — most standard claims are closed within days, not weeks.
Register
Activate your warranty via the XYGLED portal within 30 days of installation.
Report
Submit a ticket with serial number, photos, and issue details via the support portal or hotline.
Diagnose
An XYGLED engineer reviews the case remotely — many issues are resolved without a site visit.
Authorize
An RMA number is issued and replacement parts are dispatched, or an on-site visit is scheduled.
Resolve
Repair is completed, the case is closed, and a technical report is issued for your records.
— Customer Voices —
What Our Customers Say
Real experiences from operators who have gone through an XYGLED warranty claim.
★★★★★
“A module failed six months after install. XYGLED had a replacement shipped from the regional center within two days — no back-and-forth, no shipping the whole panel back to the factory.”
Marco
Facilities Director · Retail Chain · Portugal
★★★★★
“We upgraded to Extended Care for our arena screen. The annual inspection alone caught a connector issue before it ever caused a visible fault during a live event.”
Sarah
AV Manager · Sports Venue · UK
★★★★★
“XYGLED Care’s on-site dispatch meant an engineer was on our roof within a day of reporting a fault on the building facade display — that response time is what sold us on the lifetime tier.”
Kenji
Owner · Digital Signage Operator · Japan
Protect Your XYGLED Investment ?
Register your product today to activate Standard coverage, or talk to our team about extending protection with Extended Care or XYGLED Care.
Standard coverage included free · Genuine parts guaranteed · 150+ countries serviced