— XYGLED Support
Technical & Service Support
XYGLED delivers end-to-end service support for every LED display project — from pre-sales engineering consultation and certified training, through a global partner network, to warranty coverage and repair. One technical service organization, covering the whole lifecycle.
7×24H
Technical Support
150+
Countries
10K+
Installations Worldwide
<2H
First Response Time
— What's Included —
Five Ways We Support Your Project
Each pillar covers a different stage of owning an XYGLED display — from installation through long-term operation.
Service Projects
Engineering · Maintenance · Training · Troubleshooting
End-to-end service across 5 categories — from pre-sales engineering consultation and on-site installation guidance to calibration, training access, and fault troubleshooting.
ACE Training
XYGLED Certified Engineer Program
A 3-level certification path — Foundation, Professional, and Expert — training installers and technicians on installation, calibration, and diagnostics.
Service Partner
ASP · ACP · AAP Partner Tiers
Find a certified local partner for installation and maintenance, or apply to join XYGLED’s three-tier Strategic, Certified, and Authorized partner network.
Warranty
Standard · Extended Care · XYGLED Care
Every product ships with a manufacturer-backed standard warranty, upgradeable to Extended Care or lifetime-limited XYGLED Care coverage.
RMA
Return, Repair & Replacement
Submit a return authorization request and get routed to your nearest designated repair center — with a tracked case number and transparent turnaround.
— How It Connects —
One Team, the Whole Lifecycle
These five services aren’t separate departments — they’re stages of the same relationship, handed off by the same technical service team.
Project Kickoff
Your install is scoped and tracked as a Service Project.
Team Certified
Installers get certified through ACE Training before go-live.
Local Partner Assigned
A certified Service Partner supports install and upkeep on-site.
Warranty Activated
Coverage kicks in the moment your display goes live.
RMA When Needed
If something ever needs repair, RMA routes it fast.
Need Help with Your XYGLED?
Whether you’re an AV integrator, rental company, or enterprise buyer — XYGLED has the LED display solution and the partner support to help your next project succeed.
<2H response · 10+ service centers · 50+ certified engineers
Ready to Elevate Your Next Pro-AV Project?
Get in touch with XYGLED’s engineering experts today. Whether you need a customized interactive LED floor plan, a high-brightness outdoor digital billboard, or tailored OEM/ODM support, our 30-year veteran factory delivers precision visual solutions with direct-from-factory pricing and unmatched global compliance. Tell us your project requirements, and let’s secure your competitive edge.
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